Refund and Return Policy

Right of withdrawal You have the right to cancel or return your order within 14 days of receiving your item(s), without giving any reason, in accordance with EU and UK consumer protection law.

How to request a return Contact us at contact@troliz.com within 14 days of receiving your order, stating your order number and the item(s) you wish to return. We will confirm the return address and next steps.

Condition of returned items To be eligible for a return, items must be:

• Unused and in the same condition as received

• Clean and undamaged

• In their original packaging, with all tags/accessories included

Return shipping costs Return shipping costs are the responsibility of the customer, unless the item is faulty or was sent in error, in which case we will cover the cost.

Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 days to your original payment method, in line with EU/UK consumer law.

Faulty or incorrect items If you receive a faulty, damaged, or incorrect item, please contact us at contact@troliz.com within 14 days of delivery with photos of the issue, and we will arrange a replacement or full refund, including return shipping costs, at no cost to you.

Non-returnable items For hygiene reasons, items that have been used are not eligible for return unless faulty.

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